FAQ

 

WHAT HAPPENS WHEN I PLACE AN ORDER ONLINE?

If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. Please note that we authorize the amount of the order when you place the order to validate your credit card, your credit card is charged within 3 days of placing the order. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product. 

DO YOU HAVE A CATALOG?

LuLuNina does not offer a catalog. All of our styles can be viewed and ordered on our website. 

WHAT TYPE OF FABRIC OR MATERIAL IS USED?

If you need further clarification on dress fabrics that are not listed in the product description, please contact us

IS MY INFORMATION SECURE USING THIS SITE?

Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy

DO YOUR PRODUCTS RUN TRUE TO SIZE?

Each product is made differently so it is best to check the size chart on the product page that you are looking at for accurate sizing information. 

HOW DO I TELL IF A DRESS IS AVAILABLE?

Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or a LuLuNina employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you. 

WHERE CAN I FIND THE SIZE ?

The size chart is located on the page of the item you are looking at right above the size drop down menu. Click on the buttons labeled "size guide" and the desired chart will pop up.